We're Here to Help
Our dedicated team is here to provide you with exceptional support. Your seamless and safe experience is our utmost priority.
Choose Your Preferred Way to Connect
Send a Message
For detailed inquiries, account questions, or feedback, use our contact form for a tracked response.
Response Time: Within 24 hours.
Live Chat Support
Get instant answers from a support agent for quick questions and real-time assistance.
Availability: Mon-Fri, 9am - 5pm AEST.
Phone Support
For urgent matters regarding your membership or profile, please call us directly during business hours.
Phone: +61 2 8000 0000
Submit Your Inquiry
Your Safety is Paramount
For immediate safety concerns, profile reporting, or urgent security issues, please use our 24/7 dedicated hotline. This line is for safety matters only.
Frequently Asked Questions
What is the typical response time for email inquiries?
Our goal is to respond to all inquiries submitted via the contact form within 24 business hours. Complex issues may require additional time, but we will always acknowledge your request promptly.
How do I report a suspicious profile or an incident?
You can report a profile directly from the member's page using the 'Report' button. For urgent matters, please call our 24/7 Safety Hotline immediately. For non-urgent reports, you can also use our contact form, selecting "Safety Concern" as the subject.
How does the complaint resolution process work?
Once a complaint is received, it's assigned a ticket number and directed to the appropriate department. We investigate all claims thoroughly and confidentially. You will be kept informed of the process and the resolution. Escalation procedures are in place for unresolved issues.
Where can I submit feedback or suggestions?
We welcome all member feedback! Please use our main contact form and select "Feedback/Suggestion" as the subject. Your ideas help us improve the platform for everyone.